Uber and Lyft Testing Program
The National Federation of the Blind has created a rideshare testing program to measure Lyft and Uber’s efforts to eliminate driver discrimination against riders with guide dogs or service animals. Recent agreements with these two major ridesharing companies require the National Federation of the Blind to provide feedback, over the next three to five years, on the efforts they have agreed to undertake to prevent discrimination against service animal users.
If you use Uber or Lyft and have a service animal or travel with someone who has a service animal, we need your help. Fill out our online questionnaire after your next Uber or Lyft ride, and as often as you can after that. We would love feedback from regular Uber and Lyft users at least once a month, about both positive and negative experiences.